- Azcapotzalco, Ciudad de México, Mexico
- On-site
- Full-time · Mid
Managing the recovery of technology delivered services from a disrupted state using incident prioritization, communication, and escalation techniques.
Responsibilities
- Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
- Provide workarounds/resolutions with Active participation in crisis calls.
- Participate and contribute to implementing automations/new production support concepts in the team.
- Ensure use of best practices are followed by complying with Group Compliance Policy.
- Create batch plans and support weekend releases, raising production change orders, supporting the various testing activities related to the new implementations.