- Cleveland, Ohio, United States
- Manager
- $102K–$210K per year
Lead and manage the daily operations of a patient accounting application support team, ensuring timely resolution of issues, coordinating updates, and driving continuous improvement.
Compensation
US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.
Responsibilities
- Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues
- Provide hands‑on support: troubleshoot problems, review configurations, and resolve escalated incidents
- Manage team performance: set expectations, provide feedback, address performance gaps, and develop employee skills
- Oversee application changes: coordinate updates, upgrades, configuration changes, and testing with hospital users and Oracle teams
- Lead issue investigations: review root cause analysis, confirm corrective actions, and address recurring application and workflow problems