- Reading, Pennsylvania, United States
- On-site
- Full-time · Senior
- 5–10 years
The role is accountable for processing customer orders, answering customer inquiries, investigating and resolving customer complaints, maintaining accurate customer data, and scheduling shipments.
Responsibilities
- Verify accuracy of purchase orders including quantity, price, stock availability, lead times, delivery windows, etc.
- Send order confirmations to customers within 24 hours
- Interact with production, warehouse, sales, logistics and engineering to ensure that customers’ orders are being made and received on time.
- Inform customers and sales of any production or shipping delays.
- Answer all calls and emails from customers in a timely manner.
Requirements
- High School Diploma
- Bachelor’s Degree
- Nice to have: Manufacturing environment experience