Technology Operations Analyst - IT Operations & Support
Hard Rock Hotel & Casino Ottawa · Posted Nov 6, 2026
- Entry
- 2+ years
Responsible for monitoring systems, responding to alerts, providing level I/II support, managing tickets, and maintaining Active Directory and application accounts in a global WAN environment.
Responsibilities
- Monitor systems and respond to alerts
- Answer calls and emails at the Service Desk
- Install software and troubleshoot application and network issues
- Create and maintain system and application accounts
- Log and dispatch incidents and support requests
Requirements
- Bachelor’s degree in Computer Science or equivalent technical experience
- Nice to have: A+ certification
- Nice to have: N+ certification
- Nice to have: MCP certification
- Nice to have: ITIL certification