- Fall River, Massachusetts, United States
- On-site
- Contract · Entry
- $22–$27 per hour
- 1+ years
Provide first‑line technical support for end users in a fast‑paced enterprise environment.
Compensation
The pay range for this position is $22.00 - $27.00/hr.
Responsibilities
- Serve as the first point of contact for end‑user technical support via phone, email, chat, and in‑person interactions.
- Monitor, prioritize, troubleshoot, and resolve help desk tickets in accordance with established service levels.
- Escalate complex technical issues to senior IT staff and infrastructure teams when necessary.
- Provide support for Windows 10 and Windows 11 operating systems, Microsoft Office applications, and commonly used business software.
- Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues.
Requirements
- High School Diploma
- Associate's degree in Information Technology, Computer Science, or related field
- Nice to have: Associate degree in Information Technology or related technical discipline
- Nice to have: CompTIA A+ certification or willingness to obtain certification within the first 180 days of employment
- Nice to have: Experience with ticketing systems, endpoint management tools, and Active Directory