Member Service Representative II - Mortgage Loan Originator, Contact Center Operations
Navy Federal Credit Union · Posted Nov 9, 2026
- Pensacola, Florida, United States
Provide member service and mortgage loan origination support in a 24/7 high-volume contact center.
Responsibilities
- Respond to member inquiries and requests
- Provide information on Navy Federal products and services
- Perform mortgage and other account transactions
- Advise members on products and services
- Review mortgage loan applications for viability and compliance
Requirements
- Nice to have: high volume call center experience
- Nice to have: sales or cross-selling experience
- Nice to have: knowledge of NFCU Contact Center procedures
- Nice to have: familiarity with savings and checking products
- Nice to have: experience in retail banking or financial institution