- Buffalo, New York, United States
- On-site
- Full-time · Senior
- $80K–$80K per year
Provide Level 2 technical support to internal users, diagnosing and resolving hardware, software, network, and system issues.
Compensation
The expected base salary for this position is up to $80,000.
Responsibilities
- Communicate and handle Level 2 problem solving efforts with Level 1 Technicians, users, other IS support staff, and vendor technicians
- Assist Level 1 Support Technicians for Level 2 resolution and provide timely feedback to the user regarding status
- Ensure that all problems/solutions are properly documented using standard problem tracking tools
- Maintain accurate records of hardware/device stock and CMDB data
- Create and terminate User Access when requested following Audit protocols
Requirements
- Associate degree in computer science or MIS, or equivalent experience
- Nice to have: Experience in an IS Helpdesk environment