- Tallahassee, Florida, United States
- On-site
- Full-time · Entry
- $41K–$41K per year
- 1+ years
Provide technical support and incident response for all software, hardware, and network issues assisting to all Bar Staff, Members, and the Public by performing problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on to Senior IT Support Specialist; conduct hardware and software inventory; and perform related work as required.
Compensation
Minimum starting salary $40,961.51 with an excellent benefits package including employer paid pension contribution
Responsibilities
- Provide Tier 1 support for all Information Technology products and services in a call center environment
- Engage in research and in-depth troubleshooting to determine the most effective manner to resolve issues
- Elevate complex and/or high priority issues to the appropriate support groups for resolution
- Record required information in the IT Service Desk Ticket System
- Update tickets with appropriate entries of activities, and close tickets with resolution entered upon completion of the job
Requirements
- High School Diploma