- North Liberty, Iowa, United States
- On-site
- Full-time · Entry
- $26–$30 per hour
The IT Help Desk Technician I is responsible for assisting in operations of the network, PC, peripheral, service desk, telecommunications, and operational processes of the credit unions environment, providing Level 1 (Diagnostic) application and hardware support.
Compensation
Pay range for this hourly position is $26.02 - $30.42/hr with a progressive benefits package.
Responsibilities
- Serve as the first point of contact for staff seeking technical assistance over the phone, email or live chat
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Utilize the service desk platform to capture end user requests, track activities, document troubleshooting steps, and log resolution for core network and data systems, communication systems, and end user devices
- Installs, maintains, repairs, upgrades and troubleshoots computer software
Requirements
- High School diploma (equivalent work experience may substitute for degree)
- Nice to have: Certifications
- Nice to have: College level classes