- Keller, Texas, United States
- Hybrid
- Manager
- 10+ years
Lead day‑to‑day contact center operations, manage staff, oversee training, reporting, and vendor relationships, and drive service level improvements.
Responsibilities
- Transform the contact center into a revenue enabler
- Lead adoption and continuous improvement of AI tools
- Coach and develop customer service supervisors
- Interview and hire new call center staff
- Manage HR responsibilities for direct reports
Requirements
- Bachelor's degree
- Nice to have: property and casualty insurance
- Nice to have: renters insurance
- Nice to have: bilingual English/Spanish