- Bangalore, India
- Full-time · Senior
- 5–7 years
Own end-to-end issue management across silicon and software programs, from issue sighting through root cause, fix validation, and closure.
Responsibilities
- Perform technical debugging, failure isolation, reproduction, and root cause analysis across firmware, BIOS, kernel, drivers, OS, power, platform, and ecosystem component
- Drive issue resolution across cross-functional teams including validation, development, firmware, architecture, COEs, product groups, and external stakeholders until closure
- Assess issue exposure, tracking critical blockers, supporting release readiness decisions, and ensuring product quality criteria are met
- Support customer and field escalations by investigating customer-reported failures, partnering with customer-facing teams, determining impact, and driving corrective actions
- Hands on debug involving ticket triage, failure history review, lab bring-up, physical inspection, hypothesis validation, and escalation when required
Requirements
- Bachelor’s or master’s degree in computer science (CS), Computer Engineering (CE), Electrical Engineering (EE), or a related engineering field
- Nice to have: AI to create skills and agents using Claude or copilot