- Lebanon, Tennessee, United States
- Competitive pay every week
- 2+ years
Provides technical support to field users and remote users for store systems such as POS, back office, PFG ordering, payroll processing, credit cards, and gift cards.
Responsibilities
- Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues.
- Troubleshoots software and hardware problems in stores and for remote users including issues related to systems such as POS, back office, PFG ordering, payroll processing, credit cards, gift cards, etc.
- Provides a high level of customer service and utilizes any means necessary to answer questions and implement solutions.
- Refers problems not within scope of expertise to appropriate resource.
- Researches and troubleshoots, as requested, issues and problems encountered by other Store Support personnel.
Requirements
- Associates degree or higher in IT
- Nice to have: ITIL certification