- United States
- Hybrid
- Full-time · Mid
- $86K–$170K per year
- 2+ years
Lead customer success account management, driving strategic alignment, program execution, and cloud adoption for enterprise customers.
Compensation
The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Responsibilities
- Develop foundational relationships with key customer stakeholders
- Drive conversations to align customer objectives with support contracts
- Plan and execute support programs, implementation projects, and success engagements
- Identify and pursue growth opportunities such as add-ons, cloud consumption, and renewals
- Coordinate internal technical and sales teams to deliver solutions
Requirements
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
- Nice to have: 8+ years customer success experience
- Nice to have: 6+ years experience with advanced degrees
- Nice to have: 3+ years relevant work experience within customer success in technology industry