- Jamaica, New York, United States
Manage all Front Desk functions and team members at the TWA Hotel.
Responsibilities
- Encourage and build mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Participate in department meetings and communicate a clear and consistent message regarding the Front Office goals
- Observe staffing levels to ensure guest service, operational needs, and financial objectives are met
Requirements
- High school diploma or equivalent
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Nice to have: Second language