- Philadelphia, Pennsylvania, United States
- Manager
- 8+ years
Lead the implementation, launch, and ongoing delivery of patient support programs for pharmaceutical and biotechnology clients.
Responsibilities
- Lead end-to-end PSP implementation, translating approved strategies into service models, patient and provider journeys, operational workflows, implementation plans, and launch milestones.
- Develop and oversee PSP business requirements, enrollment and consent materials, patient communications, call guides, training resources, and medical, legal, and regulatory review deliverables.
- Coordinate HUB providers, specialty pharmacies, nurse support services, patient engagement partners, and field reimbursement teams to establish service standards, escalation procedures, and operational handoffs.
- Direct PSP launch readiness and ongoing delivery, including SOPs, vendor onboarding, UAT, privacy and pharmacovigilance requirements, client working sessions, budgets, and cross-functional issue resolution.
- Monitor PSP performance using HUB, specialty pharmacy, and patient engagement data; establish KPIs for time to therapy, first-fill conversion, patient leakage, persistence, and partner performance, and implement improvements based on program results.