- Berwick, New South Wales, Australia
- On-site
- Full-time · Associate
As the first point of contact, these roles are primarily responsible for attending to patient booking requests in an efficient and responsive manner and will deliver exceptional patient care and customer service.
Responsibilities
- Answering telephone calls and responding to patient enquiries in a professional and sensitive manner
- Scheduling patient bookings and maximising appointment slots
- Informing patients of relevant preparation instructions, cost estimates, and the need for appropriate concession cards
- Actioning patient referrals as part of a multi-disciplinary team that includes Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers, and Nuclear Medicine Technologists
- Managing appointments using our state-of-the-art RIS system (Visage) to optimise clinic efficiency
Requirements
- Nice to have: Medical Imaging experience
- Nice to have: GP experience
- Nice to have: Allied Health experience