Use problem-solving, service improvement and product operations skills to create lasting change by helping improve the support, performance and user experience of a critical enterprise learning platform.
Locations (2)
London, England, United Kingdom
Gloucester, England, United Kingdom
Compensation
Alongside a starting salary of between £32,000 to £55,000 per annum
Responsibilities
Managing and prioritising incidents, requests and service issues across a critical enterprise platform
Investigating problems and identifying root causes of recurring issues
Analysing trends and support data to uncover improvement opportunities
Working with suppliers and technology partners to resolve issues effectively
Challenging existing processes and identifying ways to improve service delivery
Requirements
Nice to have: Enterprise application support
Nice to have: Learning Management System (LMS) support
Use problem-solving, service improvement and product operations skills to create lasting change by helping improve the support, performance and user experience of a critical enterprise learning platform.
Locations (2)
London, England, United Kingdom
Gloucester, England, United Kingdom
Compensation
Alongside a starting salary of between £32,000 to £55,000 per annum
Responsibilities
Managing and prioritising incidents, requests and service issues across a critical enterprise platform
Investigating problems and identifying root causes of recurring issues
Analysing trends and support data to uncover improvement opportunities
Working with suppliers and technology partners to resolve issues effectively
Challenging existing processes and identifying ways to improve service delivery
Requirements
Nice to have: Enterprise application support
Nice to have: Learning Management System (LMS) support