- United States, United States
- Director
- 7+ years
The Senior Director of Performance Excellence is an internal, cross-functional leader responsible for identifying and advancing opportunities to standardize, optimize, and automate how work is performed across the business.
Responsibilities
- Support enterprise-wide opportunity pipeline focused on standardization, process optimization, automation, and scalable operating practices.
- Assess end-to-end workflows across a variety of functions to identify duplication, variation, manual effort, control gaps, and avoidable handoffs.
- Use data, process mapping, root-cause analysis, value-stream analysis, and stakeholder input to define current-state performance and design practical future-state solutions.
- Prioritize opportunities using expected business value, client and employee impact, implementation effort, risk, readiness, and alignment with enterprise priorities.
- Partner with Technology, Analytics, and business leaders to identify automation opportunities, translate business needs into clear requirements, and support solution design, testing, deployment, and adoption.
Requirements
- Bachelor's degree in business, operations, healthcare administration, or a related field, or equivalent professional experience