- Washington, District of Columbia, United States
- On-site
- Full-time · Mid
- 5+ years
Serve as a frontline technical resource supporting customers across enterprise Microsoft collaboration platforms, diagnosing and resolving issues related to SharePoint, Power Apps, Power Automate, and Power BI.
Responsibilities
- Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
- Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality.
- Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations.
- Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
- Maintain accurate, timely, and complete documentation in ticketing systems.
Requirements
- Bachelor’s degree in a relevant field
- Nice to have: Modernization/transition from legacy SharePoint components
- Nice to have: Power Platform governance
- Nice to have: Solution lifecycle management
- Nice to have: Enterprise IT support operations