Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
- Engages patients by greeting them and offering assistance with products and services
- Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience
- Models and shares customer service best practices with all team members
- Connects with patients by anticipating needs and proactively offering services
- Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens
- BS in Pharmacy or Pharm D Degree from an accredited educational institution
- Nice to have: Certified Immunizer
- Nice to have: Supervisory experience planning, organizing, and directing the work of pharmacy staff
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