The Procedural Scheduler is responsible for scheduling patients for a specific department(s), requiring significant communication with practice offices and building relationships with surgeons, physicians, and patients.
Responsibilities
Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure and site supplies.
Schedules and registers patients via phone interaction to organize, arrange, and coordinate patient and facility needs based on diagnosis, resources, equipment, insurance eligibility, and physician orders.
Communicates with physician offices to proactively manage dedicated time (such as block time) and anticipates scheduling changes.
Promptly informs physician offices of hospital changes.
Our Service Representatives are responsible for providing exceptional service to our customers over the phone.
Locations (9)
Woodstock, Georgia, United States
Atlanta, Georgia, United States
Augusta, Georgia, United States
Fayetteville, Georgia, United States
Suwanee, Georgia, United States
Marietta, Georgia, United States
Show all 9 locations
Hiram, Georgia, United States
South Carolina, United States
North Carolina, United States
Compensation
Salary: $16.00- $18.00 per hour
Responsibilities
Manage a large volume of customer communications through incoming calls, emails and online.
Answer approximately 75 - 100 inbound phone calls per day.
Use software system to research, route and process calls successfully.
Respond to customer inquiries, answer questions, organize and schedule service appointments.
Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
