- Lemont, Illinois, United States
- Full-time
- $24–$29 per hour
Provide Tier1/Service Desk support, coordinate work orders, and maintain knowledge base for laboratory users.
Compensation
$24hr - $28.84
Responsibilities
- Create work orders for Adds, Moves and Changes (Pinnacle Software)
- Submit Networking Tickets as required
- Ensure that the users’ needs and expectations are met
- Maintain Knowledge Base articles for Telephone Service Support in Fresh Service
- Manage the work processes associated with provisioning equipment and Work Order Management
Requirements
- Associates degree is desirable
Skills
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)