- Remote, India
- Remote
- Full-time · Manager
- 15+ years
Accountable for the end-to-end delivery, governance, transformation, and operational performance of PepsiCo’s Contact Canters in Salesforce supporting both Consumer and Commercial across markets.
Responsibilities
- Own end-to-end delivery of Salesforce Contact Center related initiatives, from demand/discovery through solution delivery, deployment, stabilization, and BAU.
- Translate both Consumer and Commercial Experience business priorities into scalable Salesforce capabilities and technology delivery plans.
- Provide leadership for platform evolution, solution delivery, integrations, releases, performance, scalability, security, and technical excellence.
- Lead delivery governance covering priorities, scope, risks, dependencies, resources, financials, quality, timelines, and executive reporting.
- Partner with C&C, S&T, technology, and market stakeholders to drive alignment, decisions, and successful delivery in a complex matrixed environment.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, MIS, Business, or similar field
- Nice to have: Salesforce Agentforce
- Nice to have: Salesforce to AWS integration