- Mikołów, Silesia, Poland
- Full-time · Manager
Lead customer support operations, manage operational processes, and lead a team dedicated to delivering timely and professional support to customers, while supporting sales and quotation activities across Central and Eastern Europe.
Responsibilities
- Plan, organize, monitor, and continuously improve customer support activities and workflows
- Ensure timely, accurate, and professional handling of customer requests and inquiries
- Monitor service quality, operational efficiency, and workload distribution across the team
- Ensure business continuity through effective resource planning and backup arrangements
- Drive compliance with company policies, procedures, and operational standards
Requirements
- Bachelor's degree in Business Administration
- Bachelor's degree in Economics
- Bachelor's degree in Logistics
- Bachelor's degree in Sales Management
- Nice to have: Tendering processes