- North Sydney, New South Wales, Australia
- 5–10 years
Provide complex post‑sales services and support to NetApp customers, partners, and internal groups, troubleshooting and resolving issues in software, hardware, and cloud environments.
Responsibilities
- Assist customers, partners, and internal groups with resolution of complex, highly technical issues either onsite or remotely
- Perform expert level troubleshooting, diagnosis, and resolution of complex issues in software, hardware, and cloud environments
- Provide proactive enablement of customers and partners through education and knowledge transfer
- Create content with thorough documentation, knowledge base articles, and post‑event analyses
- Apply AI tool methodologies to speed resolution and post‑analysis of events
Requirements
- Bachelor of Science in Engineering or Computer Science