- Remote, United States
- Remote
- Full-time · Senior
- $128K–$339K per year
- 6+ years
Help build and improve the systems and workflows that enable organizations to prepare for, manage, and learn from critical technology incidents. Design and deliver scalable software solutions that strengthen operational resilience, improve service reliability, and support effective incident coordination.
Compensation
Annual base salary: $127,800 to $339,000, depending on geographical location, experience, technical knowledge, skills, and qualifications. Annual bonus: Eligibility for additional annual bonus compensation, depending on role and individual impact. Equity compensation: Stock-based rewards for eligible positions.
Responsibilities
- Design, develop, and continuously improve software services, integrations, and workflows that help teams prepare for, coordinate, respond to, and learn from technology incidents.
- Build and deploy AI-powered agents, skills, and intelligent workflows that integrate with production systems and observability tools to provide relevant context, accelerate troubleshooting, and reduce repetitive operational tasks.
- Develop solutions that improve incident investigation, mitigation, and coordination while continuously evaluating their effectiveness through feedback, performance metrics, and operational outcomes.
- Drive architectural decisions and contribute to the design of secure, resilient, scalable, and high-quality systems through technical proposals, prototypes, and code reviews.
- Take ownership of engineering initiatives from initial problem identification and solution design through implementation, deployment, measurement, and ongoing maintenance.