This position supports the Southend Pharmacy Customer Service team and will be the primary point of contact for our customers, proactively ensuring they receive exceptional service and support.
Compensation
performance-based bonus opportunities
Responsibilities
Serve as the primary point of contact for customers, building strong relationships and proactively understanding their needs to offer tailored solutions
Respond promptly and professionally to all customer inquiries, medication orders, and requests via phone, email, and digital channels
Accurately process customer information, prescriptions, and insurance details to ensure efficient and timely order fulfillment
Collaborate closely with the pharmacy team to coordinate medication orders, shipments, and other essential customer services
Maintain meticulous records and documentation to support robust customer relationships and ensure full regulatory compliance
Requirements
Nice to have: Bilingual language skills (English and Spanish)
Nice to have: Prior experience in a pharmacy or healthcare customer service environment
Nice to have: Prior experience working in a high-volume call center or customer support environment