Customer Service Supervisor
Stillwater Insurance Group · Posted Nov 11, 2026
- Remote, United States +2 more
- Remote
- Full-time · Manager
- 6+ years
The Customer Service Supervisor leads and supports a team of Customer Service Representatives to deliver exceptional service experiences. This role is responsible for overseeing daily operations, coaching and mentoring staff, resolving escalated customer issues, and ensuring service standards and performance goals are met.
Locations (3)
- Florida, United States
- New York, United States
- Omaha, Nebraska, United States
Responsibilities
- Supervise and support Customer Service Representatives, ensuring consistent service quality
- Review and evaluate employee performance; provide ongoing coaching and individual feedback
- Identify training needs and conduct or coordinate training as necessary
- Complete annual performance reviews
- Coordinate recruiting and onboarding of new team members