- Cleveland, Ohio, United States +1 more
- On-site
- Full-time · Manager
- 7+ years
Lead the digital product strategy and roadmap for customer-facing experiences across web and mobile channels, managing a team of product managers and collaborating with cross-functional stakeholders to deliver optimized customer journeys.
Locations (2)
- Cleveland, Ohio, United States
- Charlotte, North Carolina, United States
Responsibilities
- Define and lead the product vision, strategy, roadmap, and performance goals for customer-facing digital experiences across web and mobile channels.
- Lead, coach, and develop a team of Product Managers responsible for customer journeys, digital experiences, and experience optimization initiatives.
- Partner with UX, Digital Merchandising, Content Strategy, Marketing, Analytics, Business Stakeholders and Technology teams to deliver intuitive, effective, and customer-centered experiences.
- Champion a customer-first mindset by leveraging customer research, behavioral analytics, Voice of Customer insights, journey mapping, and experimentation to identify opportunities and prioritize investments.