Lead end-to-end technical program management for data center infrastructure and network deployment across multiple sites, coordinating design, construction, vendor relationships, and stakeholder communication to ensure on-time, on-budget delivery.
Responsibilities
Develop and implement long-term strategies for data center construction and network build projects
Partner with design and construction teams to ensure coordination and integration
Oversee all phases of complex data center construction projects
Manage tenant fit out and LV integration
Select, negotiate, and manage external vendors, contractors, and suppliers
Lead the digital product strategy and roadmap for customer-facing experiences across web and mobile channels, managing a team of product managers and collaborating with cross-functional stakeholders to deliver optimized customer journeys.
Locations (2)
Cleveland, Ohio, United States
Charlotte, North Carolina, United States
Responsibilities
Define and lead the product vision, strategy, roadmap, and performance goals for customer-facing digital experiences across web and mobile channels.
Lead, coach, and develop a team of Product Managers responsible for customer journeys, digital experiences, and experience optimization initiatives.
Partner with UX, Digital Merchandising, Content Strategy, Marketing, Analytics, Business Stakeholders and Technology teams to deliver intuitive, effective, and customer-centered experiences.
Champion a customer-first mindset by leveraging customer research, behavioral analytics, Voice of Customer insights, journey mapping, and experimentation to identify opportunities and prioritize investments.
Own the end-to-end lifecycle of customer-facing digital experiences, from discovery and prioritization through delivery, launch, adoption, and continuous optimization.
Requirements
College Degree
MBA
Nice to have: Experience in both retailer and supplier environments
Director, Shared Digital Customer ExperiencesSherwin-Williams · Cleveland, US+1 more