- Bethesda, Maryland, United States
- Senior
- 10+ years
Lead and oversee the delivery of comprehensive IT support services for government customers, managing a multidisciplinary team and ensuring contract performance and service quality.
Responsibilities
- Provide strategic and operational leadership for IT service delivery
- Manage program resources, personnel, schedules, budgets, and operational priorities
- Develop and maintain project management plans and performance reports
- Oversee daily IT service delivery operations including Help Desk support and incident management
- Ensure adherence to SLAs and performance metrics
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related discipline
- Nice to have: ITIL Version 3 Foundation
- Nice to have: HDI Help Desk Manager
- Nice to have: HDI Desktop Support Manager
- Nice to have: HDI Support Center Manager