- Pune, Maharashtra, India
- Hybrid
- Full-time
- 2+ years
Provide technical support for QAD and Progress products, diagnosing and resolving customer-reported issues, performing basic Progress DBA tasks, and documenting solutions.
Responsibilities
- Diagnose and resolve technical issues for QAD and Progress products
- Assist with installations, configurations, upgrades, and troubleshooting
- Perform basic Progress DBA tasks such as monitoring, backups, and optimization
- Manage support requests through ticketing systems
- Escalate complex cases to senior team members
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field
- Nice to have: ERP products like QAD, SAP, Oracle ERP, or Dynamics 365
- Nice to have: Basic troubleshooting of system-level issues
- Nice to have: Experience with database management principles