- Philippines
- Associate
- 2–4 years
Support Tilla users in APAC, onboarding new customers, resolving day‑to‑day issues, and maintaining customer relationships.
Responsibilities
- Run onboarding sessions and user calls for new accounts in the region, mostly remotely and occasionally in person
- Support Customer Success Managers on pilot rollouts, keeping an eye on early adoption and following up with users who are struggling
- Turn common onboarding questions into clear help‑centre articles and onboarding material
- Triage and resolve support requests across live chat and email, taking them from first contact to resolution during APAC hours
- Diagnose product issues and carry out operational set‑up in internal tooling
Requirements
- Nice to have: Experience in early‑stage or growth‑stage startups
- Nice to have: Fluency in English
- Nice to have: Other languages