- Duncan, South Carolina, United States
- Full-time · Associate
The Customer Experience Specialist provides solution-based support while proactively identifying opportunities to create customer value, protect revenue, and deepen relationships.
Responsibilities
- Provide support to Telesales, Field Sales, Web, Marketplace, and unassigned customers across inbound calls, email tickets, chat, web, and marketplace requests
- Accurately and timely process quotes, orders, and customer-service opportunities according to standard operating procedures
- Identify customer needs, clarify information, research issues, and provide appropriate solutions
- Work with vendors for quotes, product information, availability, and tracking updates
- Review customer accounts and provide accurate billing, shipping, order, and account updates
Skills
Benefits
- Up to 17 days/year of PTO and sick time combined
- 7 paid holidays
- Medical, dental, and vision insurance
- Company-paid life and disability insurance