Contact Center Director
CRNCY Group · Posted Nov 12, 2026
- Belize City, Belize District, Belize +1 more
- Full-time · Director
- 5–8 years
The Director of Contact Center Operations is a hands-on strategic leader responsible for overseeing the performance and development of key departments including Loan Underwriting, Quality Assurance, and Training.
Locations (2)
- Belize City, Belize District, Belize
- Barbados
Compensation
Quickstop is committed to offering competitive, fair, and commensurate compensation based on job-related knowledge, skills, experience, and education.
Responsibilities
- Lead and oversee the operations of the Loan Underwriting, Quality Assurance, and Training departments
- Set and maintain service excellence benchmarks across all Contact Center and branch operations in Belize, Barbados, and future international markets
- Develop and execute strategic plans to enhance operational efficiency, customer satisfaction, and compliance across departments
- Work closely with key departments including Customer Service, Sales, and Collections to ensure integrated service delivery and operational consistency
- Serve as the primary liaison between Contact Center operations and other business units to align objectives, resolve issues, and drive shared initiatives