- Remote, Malaysia
- Remote
- Full-time
Support the Japanese-speaking Customer Service team by monitoring and evaluating customer interactions to ensure quality and compliance.
Compensation
Competitive compensation package
Responsibilities
- Monitor and evaluate customer interactions across phone, email and messaging channels
- Conduct regular quality assessments to ensure compliance with established procedures and service standards
- Evaluate customer service representatives' communication, problem-solving skills and handling of customer enquiries
- Identify quality gaps, recurring issues and opportunities for improvement
- Provide clear and constructive feedback to Customer Service Representatives and Team Leaders