- Remote, United States
- Remote
- Manager
- 3+ years
Lead and manage clinical operations for a US-based contact center, overseeing supervisors, quality, and financial performance.
Responsibilities
- Manage shift operations and ensure productivity standards
- Analyze and report on team performance
- Coordinate workforce scheduling and leave approvals
- Implement quality improvement and compliance policies
- Provide coaching and development for team leaders
Requirements
- Associate degree or diploma in nursing
- Bachelor’s degree in nursing (preferred)
- Nice to have: Basic financial acumen