- Mumbai, Maharashtra, India
- On-site
- Full-time · Manager
- 8–14 years
We are seeking an experienced professional with strong expertise in Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration. The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs.
Responsibilities
- Lead end-to-end implementation and deployment of Qualtrics XM solutions across customer and employee experience programs.
- Collaborate with business stakeholders to gather requirements and translate them into scalable Qualtrics-based solutions.
- Configure surveys, workflows, dashboards, and reporting structures within the Qualtrics platform.
- Design and manage Employee Engagement, Voice of Customer (VoC), and Experience Management programs.
- Integrate Qualtrics with enterprise applications such as CRM, HRMS, and other third-party systems using APIs and connectors.
Requirements
- Bachelor's degree in Engineering, Business, Information Systems, or a related field
- Master's degree in Engineering, Business, Information Systems, or a related field
- Nice to have: Survey Design & Methodology
- Nice to have: Customer Journey Mapping
- Nice to have: NPS, CSAT, CES Frameworks