- Mumbai, Maharashtra, India
- Full-time · Senior
- 3–7 years
Seeking a Qualtrics CX professional with 3-7 years of experience in managing and implementing Customer Experience (CX) programs.
Responsibilities
- Independently support the implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients
- Gather business requirements and translate them into scalable CX solutions
- Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting
- Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes
- Configure Website/App Feedback Intercepts and Digital Experience feedback programs
Requirements
- Nice to have: Additional Qualtrics platform certifications