Qualtrics XM Platform jobs

Manager - Qualtrics

dentsu · Posted Oct 22, 2026

Mumbai, Maharashtra, India
On-site
Full-time · Manager
8–14 years

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We are seeking an experienced professional with strong expertise in Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration. The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs.

Responsibilities

Lead end-to-end implementation and deployment of Qualtrics XM solutions across customer and employee experience programs.
Collaborate with business stakeholders to gather requirements and translate them into scalable Qualtrics-based solutions.
Configure surveys, workflows, dashboards, and reporting structures within the Qualtrics platform.
Design and manage Employee Engagement, Voice of Customer (VoC), and Experience Management programs.
Integrate Qualtrics with enterprise applications such as CRM, HRMS, and other third-party systems using APIs and connectors.

Requirements

Bachelor's degree in Engineering, Business, Information Systems, or a related field
Master's degree in Engineering, Business, Information Systems, or a related field
Nice to have: Survey Design & Methodology
Nice to have: Customer Journey Mapping
Nice to have: NPS, CSAT, CES Frameworks

Skills

Qualtrics XM Platform Customer Experience (CX)

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Requirements

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Manager - Qualtrics

Responsibilities

Requirements

Skills