- Newburyport, Massachusetts, United States
- Full-time · Manager
- $22–$33 per hour
Lead Refill Pharmacy Technician (CSR) – Freedom Fertility, part of The Cigna Group, seeks a Customer Service Refill Team Lead Representative to support patients and teammates in a fast‑paced fertility pharmacy team.
Compensation
For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location.
Responsibilities
- Support refill calls, online refill requests, refill processing, and daily workflow priorities.
- Answer technicians’ questions, provide guidance, and promote teamwork.
- Assist with onboarding, training, and coaching team members on workflows and procedures.
- Reinforce SOPs, HIPAA requirements, documentation standards, and quality expectations.
- Help monitor productivity, quality, attendance, and schedule adherence to identify opportunities for improvement.
Requirements
- High school diploma or GED
- State pharmacy technician license
- Certified Pharmacy Technician (CPhT) certification
- Nice to have: Previous experience as a pharmacy team lead, senior technician, trainer, or similar leadership role
- Nice to have: Experience in fertility pharmacy, specialty pharmacy, or high-volume refill operations