Production Support Engineer
Q1 Technologies, Inc · Posted Nov 3, 2026
- Cary, North Carolina, United States
- Full-time
Production Support Engineer
Responsibilities
- Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.
- Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.
- Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime
- Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.
- Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions