- San Jose, California, United States
- On-site
- Full-time
- $25–$28 per hour
Customer Service Representative
Compensation
$25-28/hour + performance-based commission , targeted $50K-$74K/year
Responsibilities
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
- Handle parent feedback and concerns professionally and empathetically.
Requirements
- Bachelor's degree or above
- Nice to have: Prior experience in customer service
- Nice to have: Student services
- Nice to have: Academic advising
- Nice to have: Class management