- Atlanta, Georgia, United States
- Entry
Supports daily operations of the data center through customer support, technical assistance, incident response, and facility oversight.
Responsibilities
- Provide professional, proactive customer support via phone, email, face-to-face interaction, and internal ticketing systems.
- Manage trouble tickets, service requests, alarms, and remote hands tasks from initiation through resolution with guidance as needed.
- Assist with timely completion of customer installs, testing, and closeout activities.
- Monitor, troubleshoot, and escalate issues involving DataBank infrastructure, including BMS, security systems, cameras, and access control.
- Assist with installing, testing, and documenting cat5/6, and fiber cabling in accordance with DataBank standards.
Requirements
- High school diploma or equivalent
- Nice to have: Previous NOC, SOC, IOC, or data center experience
- Nice to have: Basic hardware troubleshooting
- Nice to have: Replacement of hard drives, memory, and motherboards
- Nice to have: Exposure to network and power monitoring concepts and tools