- Manila, Philippines
- Hybrid
- Full-time · Entry
- 1+ years
Real-Time Analyst in the Resource Strategy & Optimization team, monitoring live operational performance and making data-driven staffing decisions.
Responsibilities
- Monitor live operational performance across multiple lines of business
- Make real-time, data-driven staffing decisions
- Support operational leaders by identifying risks early
- Recommend timely intraday actions
- Ensure schedules are optimized and agent preferences considered
Requirements
- Bachelor’s degree
Skills
Benefits
- full and comprehensive benefits program
- growth opportunities on a global scale
