- El Segundo, California, United States
- Hybrid
- Temporary
- $28–$31 per hour
- 1–2 years
The Partnership Engagement Advisor manages member-level communication and health plan engagement for the Community Supports division, overseeing MCO submissions, eligibility reviews, reauthorization outreach, plan portal activity, and inbound communication to ensure members receive timely, uninterrupted non-medical caregiving services.
Compensation
$27.75—$30.87 USD
Responsibilities
- Manage assigned MCO partnership workflows, including accurate same-business-day submissions, plan portal monitoring, eligibility follow-up, and communication with health plan contacts.
- Lead the full reauthorization process by coordinating required documentation, member outreach, and timely extension requests in accordance with established criteria.
- Monitor inbound emails, faxes, Salesforce cases, plan portals, and community referral systems; route communications to the appropriate team members and maintain timely follow-through.
- Conduct member care assessments, gather and document client and family caregiver information, and coordinate with outreach teams to assess service eligibility.
- Maintain accurate lead, contact, activity, and engagement records in Salesforce while partnering with Analytics, Marketing, Operations, and sales stakeholders on targeted engagement efforts.
Requirements
- BA/BS degree in Communications or a related field
- Nice to have: Bilingual Spanish
- Nice to have: Salesforce Voice