- Glasgow, Scotland, United Kingdom
- Hybrid
Provide high‑quality support to investment customers through telephony‑based service, handling queries across phone, chat, email and digital platforms.
Responsibilities
- Address customer questions, concerns and requests via phone, chat, email and digital channels
- Maintain accurate customer records and documentation
- Escalate requests to relevant teams or senior management
- Collaborate with cross‑functional teams to align customer care initiatives
- Participate in training and development initiatives