- Phoenix, Arizona, United States
- $21–$26 per hour
- 3–5 years
Handles back‑office processes for Visa debit card disputes and related tasks, ensuring compliance with Regulation E and mitigating financial risk.
Compensation
Target hiring range $21.12/hr. - $26.40/hr. (Depending on experience and prior to any incentives this position is eligible for)
Responsibilities
- Reviews and processes fraud and non‑fraud disputes for debit cards to ensure compliance with Reg E timeframes
- Analyzes dispute claims as needed to identify patterns and validate dispute claims
- Inspects dispute documentation submitted by members for accuracy and completeness
- Conducts follow‑up calls to the member regarding fraud and dispute applications
- Communicates with manager when a high‑risk merchant or fraud pattern is detected
Requirements
- High School Diploma or GED
- Associate's Degree
- Nice to have: card processing
- Nice to have: call center
- Nice to have: customer service