Support and troubleshoot software applications, managing customer cases through to resolution and serving as a customer advocate.
Responsibilities
Support and troubleshoot software applications
Manage customer cases/issues through to resolution
Verify, reproduce and isolate faults in software, as reported by the Customers
Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources
Serve as customer advocate throughout the customer lifecycle
Requirements
Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines
Develop, configure, build, review and unit test software/analytical solutions for IT Marketing/Loyalty programs, collaborate with technical leads and business partners, support training and documentation, and participate in on‑call rotations.
Responsibilities
Develop and configure marketing reporting and software solutions
Review and unit test solutions
Meet with technical leads, architects and vendor partners to determine project scope
Work with business partners to capture and refine requirements
Assist developers, analysts and designers in validating solutions
Requirements
Bachelor’s degree in computer systems design or computer science