Responsible for client setup, ongoing support, and file maintenance for treasury management products, including digital banking, ACH, and CDARS/ICS.
- Handles client setup, ongoing support, and file maintenance
- Maintains strong knowledge of bank programs to provide accurate, high-quality service
- Provides excellent service and timely follow-up by phone, virtually, and in person
- Completes daily maintenance requests, including enabling digital banking users, processing stop payments, and conducting research
- Assists with RDC and ACH maintenance
- High school or GED required; Associate or Bachelors degree or equivalent experience preferred
- Nice to have: previous business banking or treasury management support experience
- Nice to have: product-level experience with online banking, ACH, remote deposit, positive pay, and other commercial services
Treasury Management AnalystNewSynovus · Charlotte, US